Healthcare Consulting: Experience Consulting

"The Philips design team – they get healthcare. They understand what a patient is experiencing; they understand what the patient feels. So they design the workflow to complement the ambient environment. They gave us some fantastic ideas."

Elise MacCarroll
Administrative Director, Florida Hospital

We offer a holistic approach in transforming the overall patient and staff experience across your care setting. A multidisciplinary team of experts will collaborate with patients, staff and key stakeholders to deliver consulting solutions with a people-centric approach, ranging from experience analysis, to experience design and implementation.

We employ proven methodology to assess your current situation, pinpoint areas we can positively influence and then offer recommendations for implementation. Insights are prioritized and translated into customized, meaningful environments that can enhance patient satisfaction, increase staff productivity, optimize workflow and establish a unique brand differentiator for your healthcare facility.

Learn more about our experience consulting services for your organization.

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Care personalization to improve efficiency and comfort

Enhancing care
Enhancing care

Meeting your care delivery challenges

It’s a challenge to deliver care effectively in today’s complex healthcare environment. New technologies and treatments, a growing number of medical professionals on a care team, and rising patient loads. These can all affect a facility’s ability to deliver clinical excellence.

We can work with your facility to optimize clinical workflow design and workplace ergonomics, as well as enhance clinical storage management to better meet your care delivery challenges.

Our solutions have the potential to improve the quality of care processes, and can positively impact patient and staff satisfaction.

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Holistic approach
Holistic approach

Multi stakeholder collaboration to realize meaningful change

By collaborating closely with experts from Philips and key stakeholders in healthcare organizations, we can realize meaningful changes for your facility. By shadowing and interviewing nurses, physicians, pharmacists, patients, and family our team can identify opportunities to create an exceptional patient experience.

We can co-create initial experience concepts to address staff and patient issues. After validating these design concepts, an improved design layout based on experience research and clinical workflow insights can be created. Our solutions aim to enhance the care experience and process.

Our experience and expertise comes from over 100 years of developing medical technology. Interactions with patients and clinicians around the world have given us insights into clinical processes and healthcare operations.

Our healthcare experience experts include human factors specialists, sociologists, innovation consultants, trend analysts, and others. They can draw upon unique experience research, analysis methodologies, and an in-depth understanding of stakeholder needs to carry out research at healthcare facilities in diverse cultures. And design care environments around the needs of all stakeholders.